Refund Policy

The Free plan costs nothing, for as long as you like. Pro starts with a 3-day free trial. You won't be charged if you cancel before the trial ends, and you can cancel in a couple of clicks from the Billing page in your dashboard.

If Modesign Pro isn't right for you, ask for a refund within 14 days of a payment and we will refund that payment in full. This applies to both monthly (€16.99) and yearly (€143.88) subscriptions, including renewals.

After 14 days payments are not refundable, except where the law requires it or where the Service has had a serious fault we couldn't fix.

• Email director@shark.mu from the address on your account, or
• Contact Paddle, our reseller, through the link in your receipt email or at paddle.net.

Refunds are processed by Paddle to your original payment method, usually within 5 to 10 working days depending on your bank. When a subscription is refunded it is also cancelled, and your account moves to the Free plan.

If you simply want to stop, cancel from the Billing page at any time. You keep Pro until the end of the period you paid for, and you won't be charged again. Your sites stay online on the Free plan.

This policy doesn't affect your statutory rights. Customers in the EU, UK and some other countries have a legal right to cancel within 14 days; our money-back guarantee already covers that period.

Payments are processed by Paddle.com as merchant of record, so Paddle's buyer terms apply as well.

Websites built for you by the Shark team are quoted and agreed separately, and that agreement sets out its own payment and refund terms. See also our Terms of Service.